Your Rights and Our Obligations Explained
Your account remains active. We do not close inactive accounts or charge dormancy fees. Log in anytime to resume playing. If you want to close it permanently, contact support and we'll process the closure within one business day.
Eligibility for hoki66 and its payment methods depends on local law. We support DANA, OVO, GoPay and QRIS deposits from Indonesian regions where local law permits. If you're unsure about your region's rules, we recommend checking local regulations or contacting our support team.
No. Each person is allowed one active account. If we detect duplicate accounts linked to the same email, phone number or payment method, we will close all duplicates and may restrict future access. Multiple accounts violate our terms of service.
You can close your account anytime via the settings menu or by contacting support. Any remaining balance is refunded to your original deposit method within 2-4 hours. Once closed, your account cannot be reopened under the same details.
We retain all transaction records — deposits, withdrawals, game rounds — for five years after your account closes. This is required for regulatory compliance and fraud prevention. You can download your full history anytime while your account is active.
If you dispute a transaction with your bank or payment provider (DANA, OVO, GoPay, QRIS), we will receive a chargeback notice. We investigate immediately. If the transaction was genuine and authorized by you, the chargeback may result in account restrictions pending resolution.
You can request deletion of non-essential personal data (profile photo, game preferences, saved payment details). However, we must retain your core account data, ID verification records and transaction history for five years to comply with financial regulations.
