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Privacy at hoki66 — What We Collect and Why

When you open an account with hoki66, we collect information needed to verify your identity, process deposits via DANA, OVO, GoPay and QRIS, and keep your account secure.

Account verificationPayment securityData access rights
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hoki66 Privacy at hoki66 — What We Collect and Why
REACH OUR TEAM

Contact Us About Your Privacy Rights

Team online

Live Chat

Open the chat bubble in the lobby or from your account settings. Response times are typically under 10 minutes during peak hours between 08:00 and 23:00 local time.

Email Support

Send requests to our privacy team at [email protected]. We reply within 24 hours with details on how to access, modify or delete your personal data.

WhatsApp

Message our support line for urgent account or data queries. Available 09:00 to 22:00 every day; players in Yogyakarta and Jakarta reach our team in seconds.

SECURITY & TRANSPARENCY

How We Keep Your Account and Data Safe

SSL Encryption

Every deposit, withdrawal and password change travels through 256-bit SSL encryption.

Cookie Policy

We use cookies to remember your login, language preference and betting history.

Account Access Controls

Enable two-factor authentication in your account settings to add a second layer of security.

Data Deletion Requests

You can request permanent deletion of your account and associated personal data. Contact support@hoki66.

Third-Party Sharing

We share payment data only with our acquiring bank and payment processors to clear DANA, OVO, GoPay and QRIS transactions.

Audit & Compliance

Our privacy practices are reviewed quarterly by our compliance team.

Privacy & Data — Your Questions Answered

Yes. Log into your account, go to Settings > Privacy, and select 'Download My Data'. You'll receive a file listing every piece of information we hold — name, email, phone, deposit history, and gameplay logs. If you prefer, email [email protected] and we'll email it within 48 hours.

Payment details linked to DANA, OVO, GoPay and QRIS are deleted immediately after each transaction. Deposit and withdrawal records are kept in your account history for seven years where local law permits, so you can review past transactions. You can request earlier deletion by contacting support.

Your password is hashed and salted — we store the hash, never the password itself. That means even if someone breached our database, they couldn't read your password. If you forget it, click 'Forgot Password' and we'll send a reset link to your registered email.

Yes. Go to Settings > Account > Close Account, or contact [email protected] and ask for account deletion. We'll close it within one business day and delete personal data within 14 days, except records we're required to keep by anti-money-laundering law.

We share payment data only with our acquiring bank and processors to verify DANA, OVO, GoPay and QRIS transactions. We do not sell your data to advertisers, brokers, or other third parties. Our privacy policy details every data-sharing situation.

We monitor for breaches 24/7 and have incident-response procedures in place. Where local law permits, if your data is compromised, we'll notify you by email and SMS within 72 hours and explain what steps to take to secure your account.

We use cookies to log you in, remember your language and betting history. You're not tracked across other websites. Clear cookies anytime in your browser settings — you'll just need to log in again. Marketing cookies are only set if you give permission in the banner.

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